Dispute Resolution Procedures

Dispute Resolution Procedures

Disputes between you and the Company regarding the Service may be reported to  and your report will be directed to our customer service officers' inbox and they will then respond to you via email within 1-3 working days. Alternatively, you may call us directly at +65 6993 6579 during our working hours @ 10am-7pm on Weekdays and Saturdays to report your feedback and complaint.

In the event that you are not satisfied with the Agency’s solution, you can proceed to lodge your dispute with an independent Alternative Dispute Resolution (ADR) bodies such as Small Claims Tribunal, Singapore Mediation Centre or CASE.

Questions and Assistance Procedures

You may contact us at any time during our working hours should you have any questions or need assistance. You should email us at  or call us at +65 6993 6579 if your personal information, contact details or matching preferences have changed.